Frequently Asked Questions About Our Terms
No. Our terms prohibit one person from holding multiple accounts, whether under different emails, names or phone numbers. We detect linked accounts through payment methods, device IDs and account behaviour. Creating a second account violates our terms and will result in both accounts being frozen pending investigation.
You can request account closure anytime via live chat or email. Your full balance is paid out to your registered DANA, OVO, GoPay or QRIS account within 24 hours after we verify no active bets remain. Your account data is retained for 7 years for compliance; you cannot reopen the same account, but you can create a new one.
Deposit and withdrawal limits depend on your payment method and your account verification level. Standard accounts can deposit up to Rp 10 million per day via DANA, OVO or GoPay; QRIS transfers may have lower limits set by your bank. Contact Support to request a temporary limit increase with proof of identity and address.
Our game audit team reviews your dispute within 72 hours of submission. For live-table hands, we pull the certified stream and RNG logs to verify the outcome. You receive a written decision via email within 5 business days. If you disagree with our decision, you can escalate to our compliance officer for a final review.
Report it immediately via live chat with screenshots or video if possible. Our tech team investigates within 4 hours. If the bug affected your play, we may credit your account once we confirm it. Reports of player collusion or dealer misconduct are logged, investigated, and relevant accounts are flagged or suspended if violations are confirmed.
Yes. Go to Settings > Account History > Download Records, and we'll generate a PDF of all transactions, bets and deposits for the date range you choose. The file includes game names, bet amounts, outcomes and payout times. You can download it anytime for personal records or to provide to Support for dispute resolution.
Game availability depends on local law. Most of our slots, live tables and sportsbook markets are open to players across Indonesia. Some high-cap games or betting types may be restricted in certain regions; our lobby filters automatically show only what's legal where you are. If a game is greyed out, contact Support for clarification on your region's rules.
